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Frequently Asked Questions

Below are our frequently asked questions relating to our ICE ID emergency bracelets and medical IDs


What is ICE ID?

ICE ID is a wearable In Case of Emergency Identification product. Currently there are 5 different forms, ICE PRO, WRIST ICE, SHOE ICE, ANKLE ICE, MEDI ICE and a DOG TAG. All the products, except the MEDI ICE and DOG TAG carry Scotchlite™ 3M reflective material adding another layer of safety when outdoors in low light conditions. The ICE ID range allows everyone no matter what their choice of outdoor activity to find a comfortable, stylish way to carry their ID at all times.

How do I place an order for my ICE ID bracelet?

All orders are placed right here on our website: www.iceid.co.za
See all the products on offer. Click on a product for more info and place an order by clicking on the ORDER button next to the product you like. Information will then appear ie How Many Lines of engraving the product takes, advice on what information to include in your engraving, products specifications etc.

Please Note: Engraving of orders takes place every Monday and Thursday.

Orders that are placed between a Thursday and up till a Sunday night will be engraved on Monday, assembled and shipped to you on Tuesday. Shipping then takes up to three working days, so received by Friday.

Orders placed between a Monday morning and a Wednesday night, will be engraved on Thursday, assembled and shipped to you on Friday. Shipping then takes up to three working days, so received by Wednesday.

What should I include on the engraving of my ICE ID bracelet

It is totally up to you what you would like to include in your engraving. BUT we have offered some advice as follows. You can follow this advice or you can choose to engrave anything you like. Think of what you need a caregiver to read/know if you were involved in an accident or at the time of need.
Some products offer three lines of engraving, others up to 6 lines. When you click on the product, the info of how many lines you can engrave will then be shown.

  • LINE 1: Name and Surname 
  • LINE 2: An Emergency Contact Number (No need to include a name, the number will be sufficient in the case of an emergency)
  • LINE 3: A second Emergency Contact Number 
  • LINE 4: Medical Aid Company and Number (ie Discovery 1234567) 
  • LINE 5: Any Allergies or Medication 
  • LINE 6: You do not need to complete this line, but it is available if you have more info to include

PLEASE DOUBLE CHECK YOUR ENGRAVING CAPTURING FOR SPELLING ERRORS AND DATA ACCURACY BEFORE PUSHING THE SUBMIT ORDER BUTTON.

How can I pay for my ICE ID bracelet

ICE ID accept secure online payment using either Mastercard or VISA or alternatively you can make a bank deposit using the account details below. We are a 3D Secure site.

What are ICE ID's banking details?

ICE ID
FIRST NATIONAL BANK
ACCOUNT NUMBER - 62130329172
UNIVERSAL BRANCH CODE - 254005

Choosing the correct size band for your ICE ID emergency bracelet

  • If your wrist is less than 13cm in circumference, please choose a SMALL
  • If your wrist is above 13cm but less than 15cm we recommend a MEDIUM
  • If your wrist is 16cm or larger we recommend a LARGE

When will I receive my ICE ID?

Each unique product goes through a customization procedure to be laser engraved per your request. The amount of time it takes your order to be posted is dependent on several variables. Orders will however take no longer than 8 days to reach you. The speed at which it is delivered after we post the item(s) is based on the type of shipping method you select.
We offer Door to Door Courier service or the option of Collection from a few cycling shops around the country. A tracking number will be emailed to you so you can track your order.

What's the purpose of ICE ID?

ICE ID is dedicated to the idea that any person who is active outdoors, or has a medical condition/allergy should be wearing an In-Case-of-Emergency bracelet/necklace/ankle band.

  • In a country where we have both an abundance of outdoor activity and many ways we can be hurt, choosing to wear ICE ID is a way we can feel and be safer. 
  • As an athlete, be it a cyclist, runner, canoeist etc, you'll likely find yourself far from home, friends and family. Consider the vulnerability of training by yourself with no identification.
  • If you have a medical condition/allergy then wearing a ICE ID bracelet is of paramount importance for quick recognition of your medical conditions, allergies, medications, or treatment wishes; this leads to faster and more effective medical treatment.
  • Wearing an ICE ID product prevents treatment errors which may result from not having a patient’s allergies/health conditions during an emergency situation or upon hospital admission.
  • ICE ID speaks for you in the event of an emergency, if you become unresponsive.
  • Emergency Medical Personnel are trained to first look for medical identification jewellery on a patient. ICE ID’s will alert paramedics of your health and personal information.

There are unlimited reasons for you and your loved ones to wear an ICE ID. An ICE ID will save your life and the lives of those you love.

ICE ID is strong, simple and stylish enough to be worn on all occasions.

What does the name ICE ID mean?

ICE is an internationally known acronym for In Case of Emergency. Throughout the world everyone is encouraged to enter the acronym ICE into their mobile phone with the person’s number they would like contacted In Case of Emergency. ICE ID takes it a few steps further. In case of an emergency you may need more than just a contact number. You may want paramedics to know that you are a diabetic, that you're allergic to penicillin, what your blood type or medical aid number is. It's not always practical to carry cell phones when we are walking, hiking, running, cycling, surfing etc. At these times we need wearable-identification that can’t be dropped, lose signal, be broken in a fall, get stolen or left behind.

Who needs ICE ID?

ICE ID says a lot about you, not only in the event of an emergency but also as a lifestyle statement. Whether you're a runner, cyclist, walker, hiker, climber, surfer, swimmer, kayaker, or just someone who doesn't spend their life on the couch, you should wear ID. We don’t think twice about wearing a seat belt or a cycling helmet, yet we repeatedly venture outdoors with no identification. It's not just adults that need ID, kids need it too. Every child at every time of the day should have ID, whether at school, riding a bike, playing in the park, in a shopping center, at the beach or visiting friends. Imagine paramedics not knowing who to contact simply because we did not have ID. In the event of an emergency, minutes matter!!
We want family to be contacted immediately. We want them to be at your side as quickly as possible and we want to ensure that you receive proper medical treatment. Simply by wearing ICE ID we can answer these needs.

Do you have a privacy policy?

Yes we do, we refuse to share your personal information with anyone! Your name, address, email address, etc. will NOT be sold, traded, or given to any business, organization, or individual for any reason. That's a promise!

Can an event/corporate/sport club or other company have their club logo printed on the ICE ID bracelets?

Yes, absolutely. We can we print the club name/school/company onto the ICE ID and we can also match the colour to the clubs colours. Email us to discuss further.

What happens if there is a mistake on my ICE ID tag?

If a mistake is made by us, we replace the ICE ID at no charge. If however, the customer makes the mistake with a typo, new tags can be ordered off the website.

Please double check your captured engraving info.